Terms of service

Welcome to Gembric. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

About Gembric

Gembric is an online store specializing in women's jewelry, including earrings and necklaces. We are committed to providing customers with quality products and a transparent shopping experience.

Eligibility to Use Our Website

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.

Products and Product Information

We make every effort to display our products as accurately as possible.

However:

Product images may vary slightly depending on screen settings and device displays.
Minor differences in color, appearance, or packaging may occur.
Product descriptions are provided for informational purposes and may be updated when necessary.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Pricing and Currency

All prices displayed on our website are listed in Pound Sterling (£).

We strive to ensure that pricing information is accurate. If an error is discovered, we reserve the right to correct the price and, if necessary, cancel or refuse the order.

Payment Methods

We currently accept payments through:

PayPal

Orders will not be processed until payment has been successfully received and verified.

Order Acceptance

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of the order. We reserve the right to cancel, limit, or refuse any order at our discretion for reasons including but not limited to:

Product unavailability.
Pricing errors.
Suspected fraudulent activity.
Incorrect customer information.
Violation of these Terms of Service.

Order Cancellation

Customers may request order cancellation within 24 hours of placing an order.

Cancellation requests submitted after 24 hours may not be possible if processing or shipment preparation has already begun.

To request a cancellation, please contact us by email as soon as possible.

Shipping

We currently ship only within the United Kingdom.

Shipping is free on all orders.

Estimated delivery times are provided for reference only and may be affected by factors outside our control, including carrier delays, weather conditions, public holidays, or other unforeseen circumstances.

Additional information can be found in our Shipping Policy.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the conditions outlined in that policy, including return eligibility requirements, refund processing timelines, and customer responsibilities regarding returns.

Customer Responsibilities

Customers are responsible for:

Providing accurate billing and shipping information.
Reviewing product information before purchase.
Maintaining the security of their account and personal information.
Complying with applicable laws and regulations.

We are not responsible for delays or issues caused by incorrect information provided by customers.

Intellectual Property

All content on this website, including but not limited to:

Text.
Product descriptions.
Logos.
Graphics.
Images.
Website design.
Branding elements.

is the property of Gembric or its content providers and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or use of website content is prohibited.

Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Distribute malicious software or harmful code.
Interfere with website functionality.
Use automated tools to collect data from the website without permission.

Limitation of Liability

To the fullest extent permitted by law, Gembric shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website.
Inability to access the website.
Product use.
Delivery delays.
Third-party service interruptions.

Our total liability shall not exceed the amount paid for the product involved in the claim.

Third-Party Services

Our website may utilize services provided by third parties, including payment processors and shipping carriers.

We are not responsible for the practices, policies, or actions of third-party service providers.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website. Continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service.