FAQs

Frequently Asked Questions (FAQ)

What products do you sell?

Gembric specializes in women's jewelry, including carefully selected earrings and necklaces designed to complement a variety of styles and occasions.

Where do you ship?

We currently ship exclusively within the United Kingdom.

At this time, we do not offer international shipping.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United Kingdom.

There are no additional shipping fees or hidden delivery charges.

Which shipping carrier do you use?

All orders are shipped through FedEx.

How long does order processing take?

Orders are processed within 1–2 business days after payment has been successfully received and verified.

What is your daily order cut-off time?

Our daily order cut-off time is 5:00 PM (GMT-0).

Orders placed after this time will begin processing on the next business day.

How long does delivery take?

Transit time is typically 4–6 business days.

The total estimated delivery time, including processing, is approximately 5–8 business days.

Will I receive tracking information?

When available, tracking information will be provided after your order has been dispatched.

What payment methods do you accept?

We currently accept payments through PayPal.

All payments must be successfully completed before orders can be processed and shipped.

Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of being placed.

Cancellation requests submitted after 24 hours may not be possible if order processing or shipment preparation has already begun.

What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective products.

Returned items must meet the requirements outlined in our Return & Refund Policy.

How do I request a return?

To request a return, please contact us by email and provide:

Your order number.
A description of the issue.
Clear photographs of the product.
Any supporting images showing damage, defects, or incorrect items.

Do you accept returns for non-defective items?

Yes. We accept returns for both defective and non-defective products within the 30-day return period.

Who pays for return shipping?

If the return is due to a damaged product, defective product, or an incorrect item sent by Gembric, we will cover the return shipping cost.

For all other return reasons, customers are responsible for return shipping costs.

Do you offer exchanges?

No. We do not offer direct exchanges.

If you would like a different item, you must return the original item and place a new order separately.

Is there a restocking fee?

No.

We do not charge any restocking fees.

Restocking Fee: £0.00

How long does it take to receive a refund?

Approved refunds are processed within 12 business days after the returned item has been received and inspected.

Depending on PayPal and banking institutions, additional time may be required for the funds to appear in your account.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide:

Your order number.
Clear photographs of the product.
Clear photographs showing the damage or issue.

Our team will review the information and determine the appropriate resolution.

What happens if my package is delayed?

Delivery times are estimates and may occasionally be affected by weather conditions, carrier delays, public holidays, or other circumstances beyond our control.

If your package is significantly delayed, please contact us and we will assist in reviewing the shipment status.

How can I contact Gembric?

Email: support@gembric.store

Business Hours: Mon-Fri: 9AM-5PM (GMT-0)

Address: 15 Westview Cres, Tullibody, Alloa FK10 2TL, United Kingdom

Is my personal information secure?

Yes. We take reasonable measures to protect customer information and process payments through secure payment systems. For more details, please review our Privacy Policy.