Contact Us

At Gembric, we are committed to providing excellent customer support and assisting you with any questions regarding our women's jewelry collections, including earrings and necklaces.

Whether you need help with an order, shipping, returns, refunds, cancellations, or general inquiries, our support team is here to help.

Customer Support

For all inquiries, please contact us by email:

Email: support@gembric.store

Business Hours

Mon-Fri: 9AM-5PM (GMT-0)

Messages received outside business hours will be reviewed and responded to during the next business day.

Business Address

15 Westview Cres, Tullibody, Alloa FK10 2TL, United Kingdom

Order Support

To help us assist you more efficiently, please include the following information when contacting us regarding an order:

  • Full name used for the order.

  • Order number.

  • Detailed description of your inquiry.

  • Any relevant photographs, if applicable.

Providing complete information helps us resolve your request as quickly as possible.

Returns and Refunds

If you are contacting us regarding a return or refund request, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs showing any damage, defect, or incorrect item received.

Our team will review the information and respond with the next steps.

Cancellation Requests

Orders may be cancelled within 24 hours of being placed.

If you wish to cancel an order, please contact us as soon as possible by email. Cancellation requests submitted after 24 hours may not be possible if order processing or shipment preparation has already begun.

Response Time

We strive to respond to all customer inquiries as quickly as possible during business hours. Response times may vary depending on inquiry volume, weekends, and public holidays.

Thank you for choosing Gembric. We appreciate your trust and look forward to assisting you.