At Gembric, customer satisfaction is important to us. We want you to feel confident when purchasing our women's jewelry collections, including earrings and necklaces. Please read this Return & Refund Policy carefully before placing an order.
30-Day Return Window
We accept returns within 30 days of the delivery date for both defective and non-defective products.
To be eligible for a return, the item must:
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Be returned within 30 days of delivery.
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Be in the same condition in which it was received.
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Not show signs of misuse, abuse, alteration, or damage caused after delivery.
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Include all original packaging and accessories, if applicable.
How to Request a Return
Before returning any item, you must contact us by email.
When submitting a return request, please provide:
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Your order number.
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A detailed description of the issue.
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Clear photographs of the product.
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Photographs showing any damage, defect, or incorrect item received.
Providing complete information helps us review and process your request as quickly as possible.
Inspection of Returned Products
All returned products are inspected once they arrive at our facility.
If we determine that the product was shipped in proper condition but was returned damaged, altered, misused, or in a different condition than originally delivered, the return request may be denied.
We reserve the right to refuse refunds for products that do not meet the requirements outlined in this policy.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide clear photographic evidence.
After reviewing the information provided, we will determine the appropriate resolution, which may include a refund or another suitable solution.
If the issue was caused by our mistake, including receiving the wrong product or receiving a damaged item, Gembric will cover the return shipping cost.
Non-Defective Returns
We also accept returns for non-defective products within the 30-day return period.
If the return is not the result of our error, customers are responsible for the return shipping costs and return label expenses.
Direct Exchanges
We do not offer direct exchanges.
If you would like a different item, you must first return the original item according to this policy and then place a new order separately.
Return Shipping Costs
If the return is due to:
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A damaged product.
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A defective product.
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An incorrect product sent by Gembric.
We will pay the return shipping cost.
For all other return reasons, including change of mind or ordering the wrong item, customers are responsible for the return shipping cost.
Restocking Fees
We do not charge any restocking fees.
Restocking Fee: £0.00
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are processed within 12 business days after the returned item has been received and successfully inspected.
Depending on your payment provider or PayPal, additional time may be required for the funds to appear in your account.
Late or Delayed Refunds
If you have not received your refund after the stated processing period, please first check your PayPal account or contact your payment provider.
If you still cannot locate the refund, please contact us and we will assist you in reviewing the refund status.
Order Cancellation
Orders may be cancelled within 24 hours of being placed.
Cancellation requests submitted after 24 hours may not be possible if processing or shipment preparation has already begun.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: support@gembric.store
Business Hours: Mon-Fri: 9AM-5PM (GMT-0)
Address: 15 Westview Cres, Tullibody, Alloa FK10 2TL, United Kingdom