Privacy policy

Privacy Policy

At Gembric, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Phone number.

  • Payment information.

  • Order history.

  • Device information.

  • Browser information.

  • IP address.

  • Website usage data.

We collect only the information necessary to provide our services and process your orders.

How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Respond to inquiries and requests.

  • Improve our products, services, and website.

  • Detect and prevent fraud or unauthorized activities.

  • Comply with legal obligations.

Payment Information

We accept payments through PayPal.

Payment information is processed securely through PayPal's systems. We do not store complete payment card information on our servers.

Order and Shipping Information

To process and deliver your orders, we may share necessary shipping information with our shipping carrier, FedEx.

This information is used solely for order fulfillment and delivery purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Improve website functionality.

  • Analyze website traffic.

  • Enhance user experience.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

How We Protect Your Information

We implement reasonable administrative, technical, and security measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary with:

  • Payment providers.

  • Shipping carriers.

  • Website service providers.

  • Legal authorities when required by law.

Any information shared is limited to what is necessary to provide our services or comply with legal requirements.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill orders.

  • Provide customer support.

  • Meet legal, tax, accounting, and regulatory obligations.

  • Resolve disputes and enforce agreements.

When information is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information.

  • Object to certain data processing activities.

  • Request a copy of the information we hold about you.

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and products are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page, and continued use of our website after changes are published constitutes acceptance of the updated policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: support@gembric.store

Business Hours: Mon-Fri: 9AM-5PM (GMT-0)

Address: 15 Westview Cres, Tullibody, Alloa FK10 2TL, United Kingdom

By using the Gembric website, you acknowledge that you have read and understood this Privacy Policy.