At Gembric, we aim to provide a secure, transparent, and convenient payment experience for all customers purchasing our women's jewelry collections, including earrings and necklaces.
Please review this Payment Policy carefully before placing an order.
Accepted Payment Method
We currently accept payments through:
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PayPal
All payments must be successfully completed before an order can be processed or shipped.
Currency
All prices displayed on our website are listed in Pound Sterling (£).
Customers will be charged in GBP (£) at checkout.
Payment Authorization
When placing an order, you authorize Gembric and our payment provider to process the payment for the total amount of your purchase, including any applicable taxes required by law.
Orders will only proceed to processing after payment authorization has been successfully completed.
Secure Payments
We take payment security seriously.
Payments are processed through PayPal's secure payment systems. We do not store complete payment card information on our servers.
Customers are responsible for ensuring that their payment information is accurate and up to date.
Order Confirmation
After a successful payment, you will receive an order confirmation email.
This confirmation acknowledges that your order has been received. However, it does not guarantee acceptance of the order.
We reserve the right to review, refuse, or cancel orders when necessary.
Failed or Declined Payments
An order may not be completed if:
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Payment authorization fails.
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Insufficient funds are available.
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Payment information is incorrect.
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PayPal declines the transaction.
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Fraud prevention systems flag the transaction for review.
If a payment is declined, customers may need to verify their information or contact PayPal for assistance.
Fraud Prevention
To protect our customers and business, we reserve the right to review orders that appear unusual, suspicious, or potentially fraudulent.
If additional verification is required, we may contact the customer before processing the order.
Order Cancellation and Refunds
Orders may be cancelled within 24 hours of being placed.
If a cancellation request is approved before shipment, any eligible refund will be returned to the original payment method used for the purchase.
For complete information regarding refunds, please refer to our Return & Refund Policy.
Pricing Errors
While we make every effort to ensure accurate pricing, errors may occasionally occur.
If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund where applicable.
Payment Disputes
If you believe a payment was processed incorrectly, please contact us before initiating a dispute with PayPal.
We will make every reasonable effort to investigate and resolve payment-related concerns promptly.
Contact Us
If you have any questions regarding payments or billing, please contact us:
Email: support@gembric.store
Business Hours: Mon-Fri: 9AM-5PM (GMT-0)
Address: 15 Westview Cres, Tullibody, Alloa FK10 2TL, United Kingdom
By placing an order with Gembric, you acknowledge and agree to the terms outlined in this Payment Policy.